Safety Tips

Your safety is our top priority.

At patas.lk, we're fully committed to keeping your task posting, service offering, and hiring experience safe and worry-free. Here are some important tips and reminders to help you stay protected when using our platform.

🧭General Safety Advice

✅Verify Scope Before Work Starts

Confirm the work location, scope, timing, price, and expected outcome before any service begins. If materials, access, or travel are required, agree those details in writing through chat where possible.

💼When Accepting Work

• Research the task poster, business, or location before sharing personal details.
• Never pay any fee to secure a task or service lead.
• Avoid unsafe private locations and let someone know where you are going for in-person work.

💰Agree Scope and Payment Clearly

Task posters: Avoid large advance payments before scope, provider identity, and work details are clear.

Service providers: Do not start work that requires major time, travel, or materials until payment expectations are agreed.

⚖️Use Common Sense

If an offer sounds too good to be true, it probably is. Avoid offers promising unrealistic returns, "work-from-home riches," or "instant profits."

🔒Never Share Financial Details

Never share sensitive information such as:

• Bank or card details
• OTPs or passwords
• PayPal, Payoneer, or similar account credentials

patas.lk will never request your password, bank details, or personal financial information.

🚫Scams & Frauds to Watch Out For

📨Fake Information Requests

patas.lk never sends unsolicited emails asking for your personal information or login credentials. If you receive a suspicious message or link, do not click or reply — report it immediately.

💸Requests to Use Money Transfer Services

Avoid transactions via Western Union, MoneyGram, or similar remittance services — these are frequently used in scams. Only use direct payment methods with local verification.

📦Beware of False Escrow or Advance-Payment Claims

patas.lk does not provide an escrow service or guarantee payment outside the platform. If someone claims otherwise, report it right away.

👻Impersonation & Phishing

Watch out for scammers pretending to be patas.lk staff or "verification agents." Official communication will only come from @patas.lk email addresses.

🛡️Safety Measures by patas.lk

🔐Your Email Is Protected

We never publicly display your email address on tasks or service profiles — keeping you safe from spam and phishing attempts.

📱Hide Your Phone Number (Optional)

You can choose to keep your phone number private and still receive inquiries through our in-app chat.

🧠Continuous Improvement

We constantly upgrade our systems to detect, block, and remove suspicious activity before it reaches you.

🚫Repeat Offenders Are Blocked

Our team tracks reports and permanently removes users who violate our safety policies or attempt fraud.

🚨Reporting a Safety Issue

🧾Victim of a Scam?

If you suspect fraud or have been scammed:

• Report it to us immediately via support@patas.lk
• Contact your nearest police station or the Cyber Crime Investigation Division (CCID) for further action.

We take such reports seriously and cooperate with law enforcement to investigate fraudulent activity.

🔒Information Sharing

Your privacy matters to us. While patas.lk does not share your personal information publicly, we may assist law enforcement agencies when legitimate investigations require it.

📞Need Help?

Operating Hours:

Weekdays: 9:00 AM – 6:00 PM
Weekends & Mercantile Holidays: 8:00 AM – 5:00 PM

Support Channels:

📞 Call: +94 77 670 5262

📧 Email: support@patas.lk

Stay smart. Stay safe. Hire and work confidently.